KONTEK Systems, Inc.
Managed Services Sales Specialist Job Description

Reports to: Support Manager

Summary of Position: The Managed Services Sales Specialist is responsible for selling and maintaining a portfolio of Support Agreement Clients. The Managed Services Sales Specialist will achieve revenue goals by identifying new and existing clients in assigned target market(s), developing & maintaining strong, trusting relationships with clients, and developing detailed proposals that respond to client’s needs for on-going A/V Support.

Essential Functions:

  • Maintain a strong sales pipeline

  • Build, strengthen, and manage current client accounts and develop new client-for-life relationships

  • Hold bi-annual strategic planning meetings with high value clients

  • Provide exemplary customer service during any client interactions, instilling confidence both in our capabilities and our trustworthiness to deliver on a commitment of excellence

  • Pursue new business in assigned target markets including identify and develop potential new clients within and around current clients

  • Exhibit a consultative sales approach to determine the customer’s A/V needs

  • Partner with internal teams to provide the best client experience that will “Wow” the client

  • Support the resolution of client issues

  • Maintain compliance with KONTEK policies, systems, and CRM tool

  • Actively seek and demonstrate continuous growth in knowledge of current and new technologies relevant to KONTEK’s product and service offerings, strategic vision, and impact to clients

  • Provide strategic input to Director, Operations regarding company and team strategy (e.g. pursuit of new markets, process improvement, client satisfaction, etc.)

  • Other responsibilities as assigned

Competencies:

  • Sales acumen

  • Customer oriented

  • Demonstrated communication skills

  • Good business judgment

  • Ability to generate ideas

  • Ability to prioritize and manage multiple tasks

  • Detail oriented

  • Familiar with contract language

  • Microsoft Excel skills

Work Environment & Physical Demands:

  • Ability to sit 90% of the day

  • Work with computer and mouse

  • Ability to visit clients

Required Qualifications:

  • Self-motivated team player who takes initiative to solve problems and create opportunities

  • Demonstrated success delivering on-target, quantifiable results with customer satisfaction

  • Bachelor’s Degree (preferred)

  • 5 years technical sales experience

  • Cold calling, prospecting and referral-based business development experience

  • Experience with strategic planning and implementation

  • Strong Presentation Skills

  • Background in A/V

  • Uphold KONTEK’s Core Values

KONTEK Systems is an equal opportunity/affirmative action employer. Women, under-represented minorities, individuals with disabilities, LGBTQ, and gender non-conforming applicants are encouraged to apply. We also do not discriminate amongst alumni of Duke, UNC, NCCU, ECU, WFU, NCSU, or other institutions of higher learning. All qualified are encouraged to apply!

If interested, send your cover letter and resume to greatjob@kontek.com.